Shipping & Returns

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Your satisfaction is our priority. If you're not completely satisfied with your purchase, we'll gladly refund your money. We believe in giving our products a fair chance, so we encourage you to use them for at least 2 weeks. If you're still not happy with the results, simply return the items within 30 days (please note that items must be returned) for a full refund. Please see form below.

At NoIRPRO, we strive to ensure your complete satisfaction with every purchase. If you receive damaged or defective products, we are here to assist you promptly and efficiently. Please review our Damaged Goods Return Policy below:

1. Eligibility for Return:

  • We accept returns of damaged or defective items.
  • Products must be returned in their original packaging.

2. Timeframe for Return:

  • Please notify us of any damaged goods within 7 days of delivery.
  • Returns beyond this period may not be accepted.

3. Return Process:

  • Contact our Customer Service team immediately by completing the form below.
  • Provide your order number, details of the damaged product, and photographic evidence if possible.
  • Our team will guide you through the return process.

4. Resolution Options:

  • We will assess the damage and offer a replacement, exchange, or refund.
  • Refunds will be issued to the original payment method used for the purchase.
  • Replacements or exchanges will be processed promptly upon confirmation of the return.

5. Shipping Costs:

  • NoIRPRO will cover the cost of return shipping for damaged or defective items.
  • Please follow our instructions regarding return shipping to ensure prompt processing.

6. Conditions of Return:

  • Returned items must be unused and in their original condition.
  • We reserve the right to refuse returns that do not meet these criteria.

Note: This Damaged Goods Return Policy applies exclusively to damaged or defective items. For general returns or other inquiries, please refer to our standard Returns Policy.

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